Self-build: common problems and what to do
Fixes for the questions leads ask most: lost link, cannot go live, cannot pay, photo limit, and wanting their own domain.
The lead lost their editor link
Open their thread in the Revenue inbox, press Their editor and send them the link. On the phone they started on, the start page also shows Continue editing.
They cannot go live
- The business name cannot be used as an address, for example it contains a bank name. The builder asks them to change it.
- A site is already on trial for that phone number. One trial per number.
- Your plan’s site limit is reached. You get a push notification; the lead sees a try-again message.
They cannot pay
Check Payment gateway and press Test connection. If they paid but the site did not open, ask them to tap Already paid? Check.
Photo limit reached
24 photos on trial, 60 once paid. Removing a photo does not give the slot back yet, so a lead who has swapped many photos can reach the limit early. Paying raises it to 60.
They want their own .com or .in
Connect a domain to their site from the project’s Web design page (see Preview, publish, custom domains). Once connected, the builder, the inbox and the Live site button all switch to the new address.