Refund and cancellation policy

• Self-built websites are free for 7 days before you pay anything. If you pay and change your mind, ask within 7 days of the payment for a full refund.
• Software subscriptions can be cancelled at any time; they stay active until the end of the period already paid for.
• Approved refunds go back to the original payment method within 5 to 7 working days.

A website you build yourself goes live free for 7 days. You pay only if you decide to keep it: ₹499 per page per year, plus ₹999 per year for an online shop. No payment details are taken during the trial, and nothing is charged automatically when it ends.

Refund: if you paid and are not satisfied, contact us within 7 days of the payment and we refund the full amount. The website is then taken offline. After 7 days the yearly fee is not refundable, in full or in part.

Cancellation: you can stop at any time by telling us. The website stays live until the end of the year you paid for and is not renewed. Renewal is never automatic; we ask before each new year.

Where our team designs and builds a website for you, work starts after the advance payment stated in your quote. The balance is due when the website is ready, before it goes live on your domain.

• Cancel before we have shared the first design: the advance is refunded in full, less any domain name already registered in your name.
• Cancel after the first design has been shared: the advance is not refundable, because the work it pays for has been done.
• Domain registration fees are paid to the registry and cannot be refunded once the domain is registered. The domain remains yours.
• If we cannot deliver the agreed website, we refund everything you paid for it.

Paid plans are billed in advance, monthly or yearly. You can cancel at any time from your billing settings; the plan stays active until the end of the current billing period and does not renew. We do not give pro-rated refunds for an unused part of a period.

If you were charged by mistake (a duplicate charge, or a renewal after you had cancelled), tell us within 14 days and we refund that charge in full.

One-time purchases such as AI credits, additional seats and domain names are delivered immediately and are not refundable once used or registered. An unused credit pack bought by mistake can be refunded within 7 days.

Everything we sell is a digital service delivered online. Nothing is shipped. Software access and self-built websites are available immediately after payment; a done-for-you website is delivered within the time stated in your quote.

Email hello@itzseo.com or message us on WhatsApp at +91 90640 13966 with the email or phone number used for the payment and the payment date. We reply within 2 working days.

Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) and usually arrive within 5 to 7 working days, depending on your bank.

If money left your account but the payment failed on our side, your bank normally reverses it automatically within 5 to 7 working days. If it does not, write to us with the transaction reference and we will trace it with the payment provider. Duplicate payments are refunded in full.