Take orders from your online shop
How customers add products to a cart and send you the order on WhatsApp, and how to keep your shop up to date.
The written steps below are complete. The Video script tab shows exactly what the video will cover.
If you chose a shop website, each product with a price has its own page with a photo gallery, a description and an Add to cart button. Orders reach you as a WhatsApp message, so you need no new app to run your shop.
By the end you can
- Place a test order as a customer
- Know what an order message contains
- Keep prices and products up to date
Screens used
- Your live shop website
Before you start
- A shop website that is live.
- Products with prices, and prices shown (step 9).
Steps
- 1
Open a product page
On: Live shopOpen your live website on your phone and tap a product that has a price.
You should see: The product's own page with its photos, price, description and an Add to cart button.
- 2
Add to the cart
On: Live shopTap Add to cart. Go back and add a second product the same way.
You should see: The cart lists both products.
- 3
Go to checkout
On: Live shopOpen the cart and tap Checkout. Enter a delivery address as a customer would.
You should see: The checkout page asks how to pay and shows Order on WhatsApp.
- 4
Place the order
On: Live shopKeep Order on WhatsApp chosen and tap Place order, then tap Send order on WhatsApp. WhatsApp opens with the order written out as a message to your shop's number.
You should see: A WhatsApp message listing the order, ready to send.
- 5
Handle the order
On: WhatsAppReply to the customer on WhatsApp to confirm stock, the delivery or pick-up time, and how they will pay you.
You should see: You and the customer agree the order in the chat.
- 6
Keep the shop current
On: Editor, step 5When a price changes or a product sells out, open your editor, change or remove it in step 5, then tap Publish changes on step 10.
You should see: The live shop shows the new price or no longer lists the product.
Tips
- A product without a price shows an Ask on WhatsApp button instead of Add to cart, and has no page of its own.
- Give your best sellers good photos and a full description. See the lesson on photos and descriptions.
Troubleshooting
- A product shows Ask on WhatsApp where Add to cart should be.
- The product has no price, or prices are hidden. Add a price and keep Show prices on the site ticked.
- Customers say they ordered but you received nothing.
- An order is a WhatsApp message the customer must send. Ask them to press send in WhatsApp, and check that your WhatsApp number on step 8 is right.
One row per shot, in the same order as the guide. Estimated length 2:18. Use made-up data only. How to record
Say: Take orders from your online shop. How customers add products to a cart and send you the order on WhatsApp, and how to keep your shop up to date.
Hold until you see: Lesson title on screen for three seconds.
Say: Open your live website on your phone and tap a product that has a price.
Hold until you see: The product's own page with its photos, price, description and an Add to cart button.
Say: Tap Add to cart. Go back and add a second product the same way.
Hold until you see: The cart lists both products.
Say: Open the cart and tap Checkout. Enter a delivery address as a customer would.
Hold until you see: The checkout page asks how to pay and shows Order on WhatsApp.
Say: Keep Order on WhatsApp chosen and tap Place order, then tap Send order on WhatsApp. WhatsApp opens with the order written out as a message to your shop's number.
Hold until you see: A WhatsApp message listing the order, ready to send.
Say: Reply to the customer on WhatsApp to confirm stock, the delivery or pick-up time, and how they will pay you.
Hold until you see: You and the customer agree the order in the chat.
Say: When a price changes or a product sells out, open your editor, change or remove it in step 5, then tap Publish changes on step 10.
Hold until you see: The live shop shows the new price or no longer lists the product.
Say: That is take orders from your online shop. The written steps are on this lesson's page in the ItzSEO course.
Hold until you see: End card with the lesson link.
Mark it complete to keep your place in the course.
Related lessons
Give an item up to 5 photos and a longer description, and decide whether each service should have its own page.
Pay the yearly fee by UPI, card or net banking, confirm it went through, and know what happens if the trial runs out first.
Change anything after going live, publish the changes, and send your web address to customers.