Steps 6 and 7: Common questions and customer reviews

Two short steps that build trust. Answering common questions saves you phone calls, and real words from real customers convince new ones.

Steps

1. 1

   Add a question

   On: Editor, step 6

   On Common questions tap + Add a question. Type the Question the way customers ask it, then the Answer. Good ones are delivery area, opening days, payment methods and how to order.

   You should see: The question shows on your website and opens to show the answer.

2. 2

   Add more, or use the samples

   On: Editor, step 6

   Add up to 6. With none yet you can tap Use sample text (edit later) to get a starting set, then change each answer to match your business.

   You should see: A list of questions on the website.

3. 3

   Go to reviews

   On: Editor, step 7

   Tap Next to reach Customer reviews, then tap + Add a review.

   You should see: An empty review box.

4. 4

   Type a real review

   On: Editor, step 7

   Fill in Customer name and What they said. Copy the words from a WhatsApp message or a Google review a customer really gave you, and ask them first if you can.

   You should see: The review shows on the website with the customer's name.

5. 5

   Set the stars

   On: Editor, step 7

   Tap the stars to set the rating from 1 to 5. You can add up to 3 reviews.

   You should see: The stars on the website match what you tapped.

Tips

• Only use real reviews from real customers. Made-up reviews mislead visitors and can get you into trouble.
• No reviews yet? Tap Skip. You can come back and add them later.

Troubleshooting

The Add a question button has gone.

You have six questions, which is the most allowed. Remove one to add another.

The Add a review button has gone.

You have three reviews, which is the most allowed. Remove one to add another.