Calls run in the browser and in the mobile app. Nobody installs anything. They work with leads too: someone who reached you through a form or your public chat link can take the call from their chat page without an account.

By the end you can

Start and answer a voice or video call
Mute, turn the camera off and share your screen
Find the record of a call

Screens used

Messages

Steps

1
Open a one-to-one conversation
On: /messages
Open Messages and open a conversation with one person.
You should see: A phone icon and a video icon in the conversation's header.
2
Start the call
On: /messages
Press the phone icon for voice only, or the video icon for video. The first time, your browser asks to use your microphone and camera. Allow it.
You should see: "Calling…" on your screen, and the call rings on the other person's screen wherever they are in the app.
3
Answer a call
On: /messages
When someone calls you, a box reads "Incoming call". Press Accept to take it or Decline to refuse.
You should see: You are connected, or the caller sees that the call was declined.
4
Use the call controls
On: /messages
During the call you can mute your microphone, turn your camera off, and share your screen from the buttons under the picture. Press End call to finish.
You should see: The other person sees and hears what you chose to share.
5
Find the record
On: /messages
After the call a line is added to the conversation with its length, or "Missed call" or "Call declined".
You should see: The call is recorded in the conversation.

Tips

If the other person does not pick up within about 45 seconds it is logged as a missed call.
Only one call can run in a conversation at a time.

Troubleshooting

The call will not connect.: Check that the browser is allowed to use the microphone and camera for ItzSEO, then try again.
You cannot start a call in a group chat.: Calls are only available in a one-to-one conversation. Open a direct conversation with the person first.
"Calling isn't enabled on this workspace yet.": Calling has not been switched on for your workspace. Ask the workspace owner.
"Screen sharing isn't available on this device.": Phones and some browsers cannot share the screen. Join from a computer to share.

One row per shot, in the same order as the guide. Estimated length 1:58, recorded signed in as Owner. Use made-up data only. How to record

0:00Title card

Say: Call someone from a chat. Start a voice or video call from any one-to-one conversation, with teammates or with leads, and share your screen.

Hold until you see: Lesson title on screen for three seconds.

0:18Step 1: Open a one-to-one conversation (/messages)

Say: Open Messages and open a conversation with one person.

Hold until you see: A phone icon and a video icon in the conversation's header.

0:30Step 2: Start the call (/messages)

Say: Press the phone icon for voice only, or the video icon for video. The first time, your browser asks to use your microphone and camera. Allow it.

Hold until you see: "Calling…" on your screen, and the call rings on the other person's screen wherever they are in the app.

0:50Step 3: Answer a call (/messages)

Say: When someone calls you, a box reads "Incoming call". Press Accept to take it or Decline to refuse.

Hold until you see: You are connected, or the caller sees that the call was declined.

1:06Step 4: Use the call controls (/messages)

Say: During the call you can mute your microphone, turn your camera off, and share your screen from the buttons under the picture. Press End call to finish.

Hold until you see: The other person sees and hears what you chose to share.

1:26Step 5: Find the record (/messages)

Say: After the call a line is added to the conversation with its length, or "Missed call" or "Call declined".

Hold until you see: The call is recorded in the conversation.

1:42End card

Say: That is call someone from a chat. The written steps are on this lesson's page in the ItzSEO course.

Hold until you see: End card with the lesson link.

0 of 9 checked

Step 1: Open a one-to-one conversationYou should see: A phone icon and a video icon in the conversation's header.
Step 2: Start the callYou should see: "Calling…" on your screen, and the call rings on the other person's screen wherever they are in the app.
Step 3: Answer a callYou should see: You are connected, or the caller sees that the call was declined.
Step 4: Use the call controlsYou should see: The other person sees and hears what you chose to share.
Step 5: Find the recordYou should see: The call is recorded in the conversation.
Problem case: The call will not connect.You should see: Check that the browser is allowed to use the microphone and camera for ItzSEO, then try again.
Problem case: You cannot start a call in a group chat.You should see: Calls are only available in a one-to-one conversation. Open a direct conversation with the person first.
Problem case: "Calling isn't enabled on this workspace yet."You should see: Calling has not been switched on for your workspace. Ask the workspace owner.
Problem case: "Screen sharing isn't available on this device."You should see: Phones and some browsers cannot share the screen. Join from a computer to share.

By the end you can

Screens used

Steps

Open a one-to-one conversation

Start the call

Answer a call

Use the call controls

Find the record

Tips

Troubleshooting

Reference articles on this topic

Related lessons