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Module 7 of 12 · Marketing and automation · Lesson 1 of 13

Get ready to send email: sender identity and a mailing list

Verify who your emails come from, create a mailing list and add people to it with the right consent setting.

6 minIntermediateFor: Agency owner or managerLast checked
Video tutorial coming soon

The written steps below are complete. The Video script tab shows exactly what the video will cover.

Two things must be in place before a first campaign: a verified sender identity, so emails come from your own domain and are less likely to land in spam, and a mailing list of people who agreed to hear from you.

By the end you can

  • Find the three set-up steps
  • Create a mailing list and add members
  • Know where bounces and unsubscribes are kept

Steps

  1. 1

    Open Email

    On: /email/campaigns

    Open the Marketing hub. Email opens on Campaigns, with tabs for Journeys, Lists, Segments, Sequences, Unsubscribes and Deliverability.

    You should see: A box titled "Before your first campaign" with three steps.

  2. 2

    Verify your sender identity

    On: /email/campaigns

    Follow the first step, Verify your sender identity. It takes you to connect your own domain, SMTP account or email service, so campaigns come from your domain.

    You should see: Your sending domain shows as connected.

  3. 3

    Create a mailing list

    On: /email/lists

    Open the Lists tab. Type a name in New list name and create it. Tick Require double opt-in for imported lists: each person then confirms by email before they receive campaigns.

    You should see: The list appears, marked "double opt-in" if you ticked it.

  4. 4

    Add members

    On: /email/lists

    Open the list and press Add members. Paste email addresses separated by commas, spaces or new lines.

    You should see: The list's member count goes up.

  5. 5

    Know the safety nets

    On: /email/deliverability

    Open Deliverability. It shows Sent, Delivered, Bounces and Complaints, and a Suppression list of bounced, complained and unsubscribed addresses that are skipped on every send.

    You should see: You can find the suppression list.

Tips

  • Only email people who asked to hear from you. Bought lists get sender identities blocked.
  • A form can add contacts to a mailing list automatically when they submit it.

Troubleshooting

"No sending domain to check — set a from address first."
Save a from address on your own domain, then check the domain records again.
One person never receives your emails.
Their address may be on the suppression list because it bounced, complained or unsubscribed. Suppressed addresses are skipped on every send.
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