Some features are switched on per workspace. If Messages says chat is disabled, or the live chat widget will not load, this is where to look.

By the end you can

Screens used

1
Open Features
On: /settings/features
Type "features" in Find a page… and open the workspace features page. Only the workspace owner can change these.
You should see: A page titled "Features" with Team Chat.
2
Turn Team Chat on
On: /settings/features
Press Enable on Team Chat: real-time messaging for one-to-one, group and client chats.
You should see: "Team Chat is on. Visit Messages to start chatting."
3
Turn it off if you must
On: /settings/features
Disable switches Team Chat off for everyone. Messages then says chat is disabled, and the live chat widget stops loading on your websites.
You should see: "Team Chat is off."

The live chat widget for websites needs Team Chat on, because visitor messages arrive in Messages.
Turning a feature off does not delete its history.
Other features may be listed here as they are released in preview.

You cannot change anything on the page.: Only workspace owners can change features. Ask the owner.
Messages says chat is disabled.: Team Chat is switched off. The workspace owner presses Enable on this page to bring it back.

One row per shot, in the same order as the guide. Estimated length 1:23, recorded signed in as Owner. Use made-up data only. How to record

0:00Title card

Say: Switch workspace features on or off. Turn Team Chat on or off for the whole workspace, and know what depends on it.

Hold until you see: Lesson title on screen for three seconds.

0:18Step 1: Open Features (/settings/features)

Say: Type "features" in Find a page… and open the workspace features page. Only the workspace owner can change these.

Hold until you see: A page titled "Features" with Team Chat.

0:34Step 2: Turn Team Chat on (/settings/features)

Say: Press Enable on Team Chat: real-time messaging for one-to-one, group and client chats.

Hold until you see: "Team Chat is on. Visit Messages to start chatting."

0:48Step 3: Turn it off if you must (/settings/features)

Say: Disable switches Team Chat off for everyone. Messages then says chat is disabled, and the live chat widget stops loading on your websites.

Hold until you see: "Team Chat is off."

1:06End card

Say: That is switch workspace features on or off. The written steps are on this lesson's page in the ItzSEO course.

Hold until you see: End card with the lesson link.

0 of 5 checked

Step 1: Open FeaturesYou should see: A page titled "Features" with Team Chat.
Step 2: Turn Team Chat onYou should see: "Team Chat is on. Visit Messages to start chatting."
Step 3: Turn it off if you mustYou should see: "Team Chat is off."
Problem case: You cannot change anything on the page.You should see: Only workspace owners can change features. Ask the owner.
Problem case: Messages says chat is disabled.You should see: Team Chat is switched off. The workspace owner presses Enable on this page to bring it back.