Messages keeps your conversation with the agency next to the work, so questions and answers are not scattered across email and phone.

By the end you can

Screens used

1
Open Messages
On: Portal, Messages
Choose Messages in your portal menu.
You should see: The conversation so far, or "No comments yet."
2
Write your message
On: Portal, Messages
Type in the box. Type @ and a name to make sure a particular person sees it. Press Post.
You should see: Your message appears in the conversation.
3
Reply
On: Portal, Messages
Press Reply under a message to answer that point.
You should see: Your reply sits under the message it answers.
4
Close a finished point
On: Portal, Messages
Press Resolve when a question has been answered, so the open items stay easy to see.
You should see: The discussion is marked resolved. Reopen brings it back.

For something that needs doing, send a request instead of a message. Requests are tracked with a date.

You closed a discussion by mistake.: Press Reopen on it. Nothing is deleted when a discussion is resolved.
Nobody has answered.: Type @ and the person's name in a new message so they get a notification. For something urgent, use the phone number or email your agency gave you.

One row per shot, in the same order as the guide. Estimated length 1:27, recorded signed in as Client. Use made-up data only. How to record

0:00Title card

Say: For clients: message your agency. Ask a question or reply to your agency from the Messages page of your portal.

Hold until you see: Lesson title on screen for three seconds.

0:17Step 1: Open Messages (Portal, Messages)

Say: Choose Messages in your portal menu.

Hold until you see: The conversation so far, or "No comments yet."

0:28Step 2: Write your message (Portal, Messages)

Say: Type in the box. Type @ and a name to make sure a particular person sees it. Press Post.

Hold until you see: Your message appears in the conversation.

0:44Step 3: Reply (Portal, Messages)

Say: Press Reply under a message to answer that point.

Hold until you see: Your reply sits under the message it answers.

0:56Step 4: Close a finished point (Portal, Messages)

Say: Press Resolve when a question has been answered, so the open items stay easy to see.

Hold until you see: The discussion is marked resolved. Reopen brings it back.

1:11End card

Say: That is for clients: message your agency. The written steps are on this lesson's page in the ItzSEO course.

Hold until you see: End card with the lesson link.

0 of 6 checked

Step 1: Open MessagesYou should see: The conversation so far, or "No comments yet."
Step 2: Write your messageYou should see: Your message appears in the conversation.
Step 3: ReplyYou should see: Your reply sits under the message it answers.
Step 4: Close a finished pointYou should see: The discussion is marked resolved. Reopen brings it back.
Problem case: You closed a discussion by mistake.You should see: Press Reopen on it. Nothing is deleted when a discussion is resolved.
Problem case: Nobody has answered.You should see: Type @ and the person's name in a new message so they get a notification. For something urgent, use the phone number or email your agency gave you.