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Module 8 of 12 · Client work and the client portal · Lesson 14 of 18

Track domains, hosting and other renewals

Record each client's domain, hosting, email and licences with renewal dates and costs, so nothing expires unnoticed.

5 minBeginnerFor: Agency owner or managerLast checked
Video tutorial coming soon

The written steps below are complete. The Video script tab shows exactly what the video will cover.

A lapsed domain takes a client's website and email down with it. Assets is a register of everything that renews, with dates, so you see renewals coming and can bill for them.

By the end you can

  • Add an asset with its renewal date and cost
  • Filter to what is expiring
  • See renewals across all clients

Screens used

  • Project, Clients hub, Assets

Steps

  1. 1

    Open Assets

    On: Project, Assets

    Open the project, then open the Clients hub and choose Assets.

    You should see: "No renewable assets yet", or a table of assets.

  2. 2

    Add an asset

    On: Project, Assets

    Press Track an asset. Pick the Client, then the Type: Domain, Hosting, Email, Software license, SSL certificate or Other. Type the Provider (optional), such as the registrar, and the Identifier, such as the domain name.

    You should see: The client, type and identifier are filled in.

  3. 3

    Set the renewal and costs

    On: Project, Assets

    Set Purchased and Renews on. Tick Auto-renews on the provider side if it renews by itself. Enter the Renewal cost (resale) you charge the client and, if you resell it, the Wholesale cost (optional) you pay; the difference is your margin. Tie it to a service under Linked engagement (optional).

    You should see: The asset is saved and listed with its Renews date.

  4. 4

    Filter to what needs action

    On: Project, Assets

    Use the status filters: Active, Expiring soon, Expired and Cancelled.

    You should see: Only assets with that status are listed.

  5. 5

    See every client at once

    On: /pipeline

    Open Revenue in the Clients hub. Asset renewals · 90 days lists renewals across all projects for the next three months.

    You should see: A list of upcoming renewals for the whole agency.

Tips

  • Assets marked as renewing automatically still deserve a check that the card on file is valid.
  • People without permission to see money see "Cost (hidden)".

Troubleshooting

"Identifier is required (domain name, plan name, etc)."
Type what the asset is, such as the domain name.
"No assets in this filter."
Change the status filter back to show all assets.
The cost shows as "Cost (hidden)".
Your role cannot see money. Ask the workspace owner.

Reference articles on this topic

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