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Module 8 of 12 · Client work and the client portal · Lesson 2 of 18

Track deliverables, renewals and invoices on an engagement

Add the deliverables you promised, move them through their statuses, mark renewals and raise an invoice.

6 minIntermediateFor: Agency owner or managerLast checked
Video tutorial coming soon

The written steps below are complete. The Video script tab shows exactly what the video will cover.

The engagement page has three tabs: Overview, Deliverables and Money. Together they answer what was promised, what has been delivered and what has been billed.

By the end you can

  • Add deliverables and advance their status
  • Mark an engagement renewed
  • Create an invoice from an engagement

Screens used

  • Project, Engagements, one engagement

Steps

  1. 1

    Open the engagement

    On: Project, Engagements

    Open an engagement from the list.

    You should see: The tabs Overview, Deliverables and Money.

  2. 2

    Add deliverables

    On: Engagement, Deliverables

    Open Deliverables and press Add deliverable for each thing you promised, for example "4 blog articles" or "Monthly report".

    You should see: Each deliverable is listed as Pending.

  3. 3

    Advance the status

    On: Engagement, Deliverables

    Click a deliverable's status to move it on: Pending, In progress, In review, Delivered, then Approved or Rejected by the client.

    You should see: The status changes and the engagement's progress updates.

  4. 4

    Edit the details

    On: Engagement, Overview

    On Overview press Edit details to change the label, dates, financials or notes. Notes are internal and not visible to the client.

    You should see: The overview shows the new details.

  5. 5

    Mark a renewal

    On: Project, Engagements

    When a recurring engagement renews, use Mark renewed on its row in the list. It moves the next renewal forward by one cycle.

    You should see: The Renews date moves to the next cycle.

  6. 6

    Raise an invoice

    On: Engagement, Overview

    Under Invoicing press Create invoice, or Create & send invoice. The invoice is posted to your books and appears in your profit and loss.

    You should see: An invoice for this engagement in Accounting.

Tips

  • If an engagement is overdue from several cycles, Mark renewed advances one cycle each time; click again for the next.
  • A rejected deliverable shows up under Top clients on the Revenue page.

Troubleshooting

"Couldn't mark this engagement renewed. Please try again."
Check your connection and press Mark renewed once more.
"No deliverables have been added to this engagement yet."
Open the Deliverables tab and add what you promised for this cycle.

Reference articles on this topic

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